Please take a few minutes to read our terms and conditions.  These apply to all orders made online, in person, or via phone.



-ALL orders require a 25% retainer fee to reserve your event date and is NON-REFUNDABLE AND NON-TRANSFERRABLE.

-We must receive the balance by the due date indicated or contract is null and void.  For ALL wedding cake orders, balance MUST be paid two weeks prior to event date unless prior arrangements have been made.
-Please place order at least two weeks in advance of event date.  If event is less than two weeks away then full payment is required to secure date and total may reflect an increase of 18% (due to time frame).
-If you submit a photo for your design, know that custom cakes are just that and sometimes are difficult to duplicate exactly even by same designer. We will make every effort to achieve your desired style.
-Felicia’s Cake Factory is not responsible for any damage to the cake after the client receives it or after it has been delivered/setup.  Cakes should be transported on a flat and level surface.  You are responsible for providing an appropriate and secure environment for the cake(s).  Cakes are heavy and require a sturdy table and optimal room temperature of 75’F or below.
-Cake delivery is available for a nominal fee and is suggested for tiered cakes such as wedding cakes and large specialty cakes. Delivery fees are contingent upon venue location.
-If you or your representative elect to pick up and set up the cake, you assume ALL liability and responsibility for the condition of the cake once it leaves Felicia’s Cake Factory possession.
-On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
-Our products may contain or come in contact with milk, wheat, nuts, soy, or other allergens.  You agree to notify your guests of this risk and hold us harmless for allergic reactions.
-Performance of this agreement is contingent upon the ability of Felicia’s Cake Factory to complete the agreement and is subject to accidents, Acts of God, and other causes beyond our control.  If for some reason we are not able to complete your order a refund minus the retainer fee will be returned.
-A $100.00 cash security deposit is required for equipment rental and is refunded once equipment has been returned.  You will have three (3) days to return it in the same condition it was rented.  If equipment is not returned within three (3) days and/or is damaged, a fee of $25 per day will be charged to account and deposit will be forfeited.




REFUND/CANCELLATION POLICY



Felicia’s Cake Factory does not offer cash or credit card refunds for any products. ALL SALES ARE FINAL. Cancellations must be made no less than ten (10) business days before pick-up/delivery date. If order is cancelled ten (10) business days or more before pick-up/delivery date, paid monies can be applied towards any future purchase from Felicia’s Cake Factory.

-By paying your retainer fee, you consent that you have read and agree to the above terms.